Terms & Conditions

1. Introduction

Welcome to Pivot Meets, a meeting assistant web application operated by Pivot Automation. These Terms and Conditions ("Terms") govern your access to and use of Pivot Meets (the "Service"), including any content, functionality, and services offered on or through our website. By registering for an account or using the Service, you agree to be bound by these Terms. If you do not agree, you must not use Pivot Meets.

Acceptance of Terms

You represent that you have read and understood these Terms and agree to abide by them. If you are using the Service on behalf of an organization, you also represent that you have authority to bind that organization to these Terms. You must be at least 18 years old (or the age of majority in your jurisdiction) to use Pivot Meets. If you are under 18, you may only use the Service under the supervision of a parent or legal guardian who agrees to these Terms.

Changes to Terms

We may modify or update these Terms from time to time. When we do, we will post the updated Terms on pivotmeets.com and update the "Last Updated" date. It is your responsibility to review these Terms periodically. Continued use of the Service after changes are posted constitutes your acceptance of the revised Terms. If you do not agree with any updates, you should stop using the Service.

2. User Accounts

Registration

To access the full features of Pivot Meets, you must create an account by providing truthful, current, and complete information, including your name and a valid email address. You are responsible for updating your account information if it changes. Each user must have a unique account; you may not impersonate anyone or use someone else's information.

Account Security

You are responsible for maintaining the confidentiality of your login credentials. You must not share your password or API keys (if any) with others. If you suspect any unauthorized use of your account or a security breach, you must notify us immediately at support@pivotautomation.co.za. We are not liable for any loss or damage arising from unauthorized access to your account due to your failure to safeguard your credentials.

Eligibility

By using the Service, you confirm that you are legally permitted to do so. If you are an individual, you affirm that you are 18 years or older, or if you are under 18, that you have obtained consent from a parent or guardian who supervises your use. If you are registering on behalf of a company or other entity, that entity must also agree to these Terms and you must have authority to bind them. We reserve the right to refuse registration or terminate accounts that violate eligibility requirements or these Terms.

Account Usage

You agree to use your account only for your own internal business or personal purposes in accordance with these Terms. You must not use the account for any unlawful or abusive activity. One person or entity may maintain only one account unless otherwise authorized by us. We may monitor usage patterns, and if we detect accounts that appear to be duplicative or used for malicious activities, we reserve the right to suspend or terminate those accounts.

3. Services and Platform Usage

Service Description

Pivot Meets provides an AI-powered meeting assistant platform. Key features include:

• A secure web dashboard where you can upload audio or video recordings of meetings (supporting formats like MP3, MP2, WAV, M4A, AAC, FLAC, OGG, Opus, PCM, MP4, AVI, MOV, WMV, FLV, WEBM).
• Automated speech transcription and speaker identification using third-party AI services.
• Generation of meeting documentation such as summaries, minutes, action items, or transcripts using advanced AI models (e.g., Anthropic's Claude or OpenAI's GPT series).
• A credit-based system that allows processing of recordings in exchange for credits (purchased via our payment provider).
• Integration with external services for enhanced functionality, such as PayFast for payments, and email APIs (e.g., Microsoft Graph) to send notifications or deliverables to you.

Usage Guidelines

You agree to use the Service only for its intended purpose of transcribing and summarizing meeting content. You must ensure that any content you upload is appropriate and that you have all necessary rights to use that content with the Service (see User Content below). You shall not use Pivot Meets for any purpose that is unlawful, prohibited by these Terms, or not reasonably intended by Pivot Automation. Prohibited behaviors are further described in Section 7 (Prohibited Uses and Termination).

AI Processing and Accuracy

By using Pivot Meets, you acknowledge that the Service involves machine learning and AI processing. While we aim for high accuracy, AI-generated transcriptions and summaries may contain errors or omissions. We do not guarantee 100% accuracy or correctness of any output. The Service's identification of speakers or generation of action items is based on patterns learned by the AI and may not always reflect reality. You are responsible for reviewing and verifying the outputs. Do not rely on the outputs as sole factual records, especially for important or sensitive matters. Pivot Automation will not be liable for decisions you make based on automated outputs.

Third-Party Integrations

The Service relies on third-party providers to function. For example:

• Speech Recognition: We may use services like Deepgram to convert audio to text.
• AI Summaries: We use large language model providers such as Anthropic and OpenAI to analyze transcripts and generate summaries or action points.
• Payments: Payments are processed by PayFast, a third-party payment gateway, or its affiliates, to handle credit card or bank transactions securely.
• Email/Notifications: We might integrate with email services (like Microsoft Graph API or SMTP services) to send you meeting summaries or account notifications.

By using the Service, you agree that your content and data may be transmitted to and processed by these third-party services solely for the purposes of providing Pivot Meets's functionalities. We strive to ensure that these providers maintain confidentiality and data security, but note that they have their own terms and privacy policies. We are not responsible for any third-party services' downtime or issues that may affect the Service.

Demo and Sandbox Modes

Pivot Meets may offer a demo mode or sandbox environment. Demo mode (or sandbox) allows new or prospective users to try the Service (or test payment flows) without incurring charges. Demo mode may have limitations such as shorter audio length, watermarking of outputs, or disabled payment processing. Any data in demo or sandbox mode may be test data and not fully secured or persisted. Use of demo mode is at your own risk. We provide it "as is" and may wipe demo data periodically. In demo or testing mode, credits might not be required or payments may be simulated. No real financial transactions occur in sandbox mode except where explicitly stated (e.g., using PayFast's test environment).

4. Payments and Credits

Credit System

Pivot Meets operates on a pre-paid credit system. Users purchase credits which are deducted based on the duration of audio/video processed (for example, a certain number of credits per minute of audio). The pricing and rate of credit usage are described on pivotmeets.com or within your account dashboard. Credits allow you to process your uploaded files and generate transcripts or summaries.

Purchasing Credits

To buy credits, you must use our designated payment process. Currently, we use PayFast, a secure third-party payment gateway, to handle credit card and other payment methods. When purchasing credits, you will be redirected to PayFast's platform or an embedded PayFast form to complete the transaction. You must provide valid payment information (e.g., credit card details) to PayFast. We do not collect or store your sensitive payment card details on our servers; those are handled by PayFast in compliance with PCI-DSS standards. By making a payment, you agree to PayFast's terms and conditions and privacy policy, in addition to our Terms.

Pricing and Taxes

All prices for credits are listed in the applicable currency (which will be indicated on pivotmeets.com, e.g., South African Rands (ZAR) for local users). Prices may exclude any taxes or duties that may apply. If any sales, value-added, or similar taxes are applicable, we will either include them in the price or display them during checkout as required by law. You are responsible for any bank fees or currency conversion fees if you are purchasing from outside of our primary country.

No Refunds Policy

All purchases of credits are final and non-refundable, except where required by law or explicitly stated otherwise in these Terms. Once credits are purchased and delivered to your account, you do not have the automatic right to cancel the purchase or receive a refund for unused credits. This policy is in line with the nature of digital services that are consumed immediately upon purchase (processing capacity is reserved for you). We reserve the right, in our sole discretion, to grant refunds or credit adjustments in exceptional circumstances (for example, if a technical error on our side made the Service fail to process your file at all). Any such case-by-case refund will be at our discretion and does not waive our general policy of no refunds.

Chargebacks and Reversals

You agree not to initiate chargebacks or payment reversals for transactions of credit purchases. Since you are receiving digital credits and immediate access to the Service, any attempt to unjustifiably charge back a payment after using credits may be considered a violation of these Terms. We reserve the right to contest any invalid chargeback and to suspend or terminate your account in such cases. However, if you believe a charge was made in error or suspect fraud, please contact support@pivotautomation.co.za so we can address the issue promptly.

Credit Usage and Expiry

Purchased credits will be deposited into your account promptly upon successful payment. Credits will be deducted automatically as you upload and process files (the system will show you the cost in credits for each processing task before you confirm it). It is your responsibility to ensure you have sufficient credits for a given file's length. We do not currently impose an expiration date on credits – they remain in your account until used, unless we notify you of a change in policy. If we ever plan to introduce an expiration period for credits, we will inform you in advance and comply with applicable laws regarding prepaid values. Keep in mind that if your account is terminated (by you or by us for cause), unused credits may be forfeited (see Termination, Section 7).

Free Credits and Promotions

We may offer limited free credits or trial usage for new users or as part of promotions. Such free credits are subject to these Terms and any additional conditions we communicate (e.g., expiration dates for trial credits). Free or bonus credits have no cash value and are not refundable.

Payment Disputes

If you have a good-faith dispute about a payment (for example, you were charged the wrong amount or you did not receive credits you paid for), you must contact us within 30 days of the transaction by emailing support@pivotautomation.co.za with details. We will investigate the issue and work to resolve it. This may include crediting your account with missing credits or processing a refund if an error occurred on our part. Beyond 30 days, transactions are deemed final.

5. User Content (Uploads and Generated Output)

Your Content

"User Content" refers to any data or material that you upload, submit, or otherwise transmit to the Service. In Pivot Meets, this primarily includes audio or video recordings of your meetings, as well as any textual data you input (such as meeting titles, labels, or notes). It also includes the transcripts and documents generated from your uploads (since those are derived from your original content). We do not claim ownership of your original User Content. You retain all rights and ownership in the content you provide, such as your audio recordings and the information contained in them. These Terms do not grant us any ownership over your content.

License to Pivot Automation

In order to provide the Service, you grant Pivot Automation a worldwide, non-exclusive, royalty-free license to use, copy, transmit, store, and process your User Content solely for the purpose of operating and improving Pivot Meets and delivering results to you. For example, we may temporarily upload your audio to our speech-to-text provider, store the transcript in our database for your later retrieval, or use the content to debug an issue you reported (with your permission or as permitted by law). This license is limited: we will not use your uploaded content for any purpose other than providing you the Service, enforcing our rights (e.g., investigating misuse), complying with law, or as otherwise described in our Privacy Policy.

Content Guidelines and Restrictions

You are responsible for ensuring that your uploaded content complies with all applicable laws and these Terms. In particular, you agree not to upload or transmit any content that:

• Infringes anyone's intellectual property rights or confidentiality rights (for example, recordings that contain copyrighted material you do not have permission to use, or trade secrets you are not authorized to disclose).
• Contains personal data of individuals without having obtained any necessary consents or legal basis (especially sensitive personal information). You should inform meeting participants if you plan to record and transcribe meetings using Pivot Meets, as required by law or courtesy.
• Is illegal, harmful, or objectionable. This includes content that is defamatory, obscene, pornographic, harassing, threatening, hateful, or otherwise unlawful. You must not use the Service for any unlawful recordings (e.g. eavesdropping where not permitted) or to transcribe content that encourages criminal behavior.
• Contains any viruses, malware, or harmful code that could interfere with our systems or the third-party services we use.

We reserve the right (but do not assume the obligation) to remove or disable access to any User Content that we deem to violate these Terms or applicable laws, or that otherwise poses risk to us, our service providers, or other users. However, the primary responsibility for content compliance lies with you, the user.

Temporary Storage and Deletion

By design, Pivot Meets does not permanently store your original uploaded audio/video files once processing is complete. We will hold the file long enough to perform transcription and analysis, and then the file is deleted from our active systems (typically soon after the transcript is generated). You may also delete your account which will remove your personal data and content as described in our Privacy Policy (see Data Retention in the Privacy Statement for details on timing).

Generated Outputs

The outputs produced by Pivot Meets (transcriptions, summaries, action item lists, etc.) are derived from your input content. We consider that you own the results that are generated from your original content, to the extent such results are subject to intellectual property rights. For example, if your uploaded meeting recording contains creative or confidential content, the transcript is essentially a form of your content. We make no claim of ownership over the information contained in the outputs. However, be aware that the format and structure of the summary (or other AI-generated text) may include generic or boilerplate phrasing generated by the AI algorithm, which is not unique to you. To the extent any copyright or rights exist in the AI-generated portions of the output, we grant you a perpetual, worldwide, royalty-free license to use, reproduce, or adapt those outputs for any lawful purpose. In short, you are free to use your transcripts and meeting summaries as you see fit. We do not impose confidentiality on the outputs (that is up to you, depending on your content), and we do not reuse or publish your outputs except as necessary to provide the service to you.

Feedback

If you provide us with any feedback, suggestions, or ideas about Pivot Meets ("Feedback"), you agree that we may use such Feedback freely and incorporate it into our products or services without any obligation to you. Feedback is entirely voluntary on your part, and we are not required to compensate you or acknowledge you for it. Please do not submit Feedback that you consider confidential or that includes proprietary information of others.

6. Intellectual Property Rights

Our Intellectual Property

Pivot Meets and all materials included in the Service (excluding your content as described above) are owned by Pivot Automation or our licensors and are protected by intellectual property laws. This includes, but is not limited to, the software (both front-end and back-end code), algorithms, designs, databases, text, graphics, logos, trademarks, and the overall look-and-feel of the application and website. "Pivot Meets" and "Pivot Automation" and our logos are our trademarks/service marks. All rights are reserved. You are not granted any license or right to use Pivot Automation's trade names, logos, or other brand features without our prior written consent.

License to Use the Service

Subject to your compliance with these Terms and any applicable laws, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use Pivot Meets for your internal business or personal purposes. This license is for the sole purpose of enabling you to use and enjoy the benefit of the Service as provided by us, in the manner permitted by these Terms. You may not: copy, modify, distribute, sell, or lease any part of our Service or included software; nor may you reverse engineer or attempt to extract the source code of that software, unless laws prohibit those restrictions or you have our written permission.

Generated Documents

As noted in Section 5, you retain rights to your own content and the outputs derived from it. However, note that Pivot Automation retains ownership of any underlying software or AI models used to generate those outputs. Using Pivot Meets does not give you any rights to the underlying model's parameters or the model's output in a general sense beyond the specific content generated for you. Also, if the Service provides any templates or boilerplate text (for instance, a generic summary structure), the copyright in those template portions remains with Pivot Automation or the respective creator, but you are nonetheless allowed to use the full output as intended. We will not assert rights over the unique content of your outputs.

Third-Party Intellectual Property

The Service may include or rely on third-party software or open-source libraries (e.g., Python packages, AI frameworks) which remain the intellectual property of their respective owners, used under license. We also integrate with third-party APIs (like Deepgram, Anthropic, OpenAI, Microsoft, etc.). Nothing in these Terms grants you rights to those third-party intellectual properties. Your use of those services via Pivot Meets may be subject to additional terms from those providers. For example, using PayFast is subject to PayFast's user agreements, and using the Microsoft Graph API (if applicable for email notifications) is subject to Microsoft's terms. We are not responsible for your compliance with third-party terms, but if a third-party provider's terms require an end-user agreement, by using Pivot Meets you agree to comply with such terms when applicable.

Copyright Infringement (DMCA/POPIA)

We respect intellectual property rights. If you believe that content within Pivot Meets (excluding your own content) infringes your copyright or other IP rights, please notify us at support@pivotautomation.co.za with details of the infringement. We reserve the right to remove content that allegedly infringes another's copyright after investigation. Similarly, if you upload content to Pivot Meets, and we receive notice that it infringes someone else's rights, we may remove or disable that content and notify you.

7. Prohibited Uses and Termination

Prohibited Uses

You agree that you will not misuse the Pivot Meets Service. Misuse includes, but is not limited to, doing or attempting the following:

• Violating Laws: Using the Service for any unlawful purpose or in violation of any local, national, or international law or regulation. This includes laws governing the recording of conversations (ensure you have consent if required) and data protection laws governing the handling of personal information.
• Abusive Content: Uploading content that is illegal or in breach of Section 5's content guidelines (e.g., hate speech, malicious code, content that exploits minors, etc.).
• Unauthorized Access: Attempting to probe, scan, or test the vulnerability of the Service or any related system or network, or breaching security or authentication measures without proper authorization. You must not try to gain unauthorized access to other users' accounts or data.
• Interference: Interfering with or disrupting (or attempting to do so) the access of any user, host, or network via any means, such as sending a virus, overloading, flooding, spamming, mail-bombing, or scripting the creation of content or accounts in a manner that interferes with or creates an undue burden on the Service.
• Circumventing Limits: Attempting to circumvent any usage limits or credit mechanisms of the Service. For example, you should not try to hack or modify Pivot Meets to get free processing time, nor use multiple accounts to exceed rate limits.
• Reverse Engineering: Decompiling, disassembling, or reverse engineering any portion of the Service, or using any means to discover the source code or trade secrets of the Service, except as expressly permitted by law.
• Automated Use: Using any automated system (such as bots, spiders, or scrapers) to access the Service in a manner that sends more requests to the Service than a human can reasonably produce in the same period by using a normal browser.
• Resale or Commercial Exploitation: Reselling or sublicensing the Service or any of its outputs to third parties without our prior written consent. Pivot Meets is meant for your use or your organization's use, not to act as a backend for another commercial service unless formally agreed.
• Misrepresentation: Impersonating any person or entity, or falsely stating or otherwise misrepresenting your affiliation with a person or entity. You must not imply that the outputs from Pivot Meets were human-generated or from another source when they were AI-generated (especially if required by law or platform policy to disclose AI generation).

Suspension and Termination

We reserve the right to suspend or terminate your account immediately and without prior notice if we determine that you have violated these Terms, especially in the case of serious violations like those in the Prohibited Uses above. We may also suspend the Service (in whole or part) or your account if required by law enforcement, or if your use of the Service (even if unintended) poses a security or availability risk to us or our other users (for example, if your account is compromised and being used to attack others).

In the event of termination due to breach of Terms, you will not be entitled to any refunds of unused credits, and we may block you from creating a new account. We may also cooperate with law enforcement or affected third parties by providing information (consistent with our Privacy Policy) related to content that you have uploaded or activities conducted through your account.

User Termination

You have the right to stop using Pivot Meets at any time. You may delete your account through the account settings or by contacting support@pivotautomation.co.za with a request. Upon our processing of your deletion request, your personal data and content will be handled as described in the Privacy Policy (generally, we will delete or anonymize data, except for information we are required to retain by law or legitimate business purposes). Note that deleting your account is irreversible – your user data, including any remaining credits, will be lost. We encourage you to use any remaining credits and download any important content before initiating an account deletion.

Effect of Termination

Upon any termination of your account or this agreement, the rights and licenses granted to you will cease immediately. Any sections of these Terms that by their nature should survive termination (such as indemnities, limitations of liability, accrued payment obligations, governing law, etc.) will survive. If the Service or your account is terminated, it will not affect any liability or obligation you may have incurred prior, such as payment of fees owed.

8. Disclaimers and Limitation of Liability

"No Warranties" Service Disclaimer

Pivot Meets and all related services are provided on an "as is" and "as available" basis, without warranties of any kind. To the fullest extent permitted by law, Pivot Automation disclaims all warranties, express or implied, statutory or otherwise, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not guarantee that the Service will be uninterrupted, error-free, or secure. We make no warranty or representation that (a) transcripts or summaries will be accurate, reliable, or complete, (b) the Service will meet your requirements or expectations, (c) any errors or defects in the Service will be corrected, or (d) the Service and any data or content obtained through it will be free of viruses or other harmful components. You assume all risk for any actions you take based on information obtained through the Service. For example, Pivot Automation is not liable for any harm or loss if the transcription misses an important detail or misidentifies a speaker, or if an action item generated by the AI is inappropriate.

External Services

Pivot Automation makes no warranties regarding any third-party services integrated into Pivot Meets. We do not control those services and are not responsible for their performance. For instance, we cannot warrant that PayFast will always process payments without issues, or that our AI providers will always handle data in a particular way, or that email notifications will always reach your inbox. Any issues with third-party platforms are beyond our direct control, though we will make reasonable efforts to minimize disruptions.

Limited Liability

To the maximum extent permitted by applicable law, in no event shall Pivot Automation, its directors, officers, employees, affiliates, agents, or suppliers be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of or inability to use Pivot Meets. This includes, without limitation, damages for errors or omissions in any content, including any transcripts or summaries, loss or corruption of data (including your recorded files), loss of business, revenue, profits, goodwill, use, or other intangible losses, even if we have been advised of the possibility of such damages.

In jurisdictions that do not allow the exclusion or limitation of certain damages, some of the above exclusions may not apply to you to the extent prohibited by law. For example, South Africa's Consumer Protection Act or other consumer laws might give you certain rights that cannot be waived; we do not seek to limit liability beyond what is permitted by applicable law.

Cap on Liability

Our total cumulative liability to you for any and all claims arising from or relating to the Service or these Terms, whether based on contract, tort, strict liability, or otherwise, shall be strictly limited to the total ZAR value of any unused credits remaining in your account at the time the claim arises. This limitation is cumulative, not per incident; the presence of multiple claims shall not increase this capped amount.

User's Liability

You are responsible for your use of the Service and any content you provide. You agree to defend, indemnify, and hold harmless Pivot Automation and its affiliates and their officers, agents, partners, and employees from and against any loss, liability, claims, demands, damages, or expenses (including reasonable attorneys' fees) arising out of or related to (a) your violation of these Terms or any law or regulation, (b) your infringement or violation of any rights of a third party (such as intellectual property, confidentiality, or privacy rights) in connection with your use of Pivot Meets, or (c) your misuse of the Service. This indemnity obligation will survive termination of your relationship with Pivot Meets.

Consumer Rights

Nothing in these Terms is intended to limit or exclude any legal rights you have as a consumer that cannot be lawfully limited or excluded. For users in South Africa, for example, you may have certain rights under the Consumer Protection Act, 2008 or other laws. If any provision of these Terms is found to be unenforceable in your jurisdiction, we will interpret it in the way that most closely reflects the intent of the provision, and the rest of these Terms will remain in effect.

9. Governing Law and Dispute Resolution

Governing Law

These Terms and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them or the use of the Service shall be governed by and construed in accordance with the laws of the Republic of South Africa, without regard to its conflict of law principles. We specifically choose South African law given Pivot Automation's incorporation and base of operations in South Africa, and in consideration of compliance requirements like South Africa's Protection of Personal Information Act (POPIA).

Jurisdiction

You agree that the courts of South Africa shall have exclusive jurisdiction to adjudicate any dispute arising out of or relating to these Terms or the Service. Specifically, unless otherwise required by law, any legal proceedings must be brought in the appropriate courts of South Africa, and you consent to personal jurisdiction and venue in such courts. If you are using the Service from outside South Africa, you waive any objection to jurisdiction or venue in the South African courts on grounds of inconvenient forum or otherwise. (If a dispute would be more appropriately handled in a specific forum within South Africa, such as a Magistrate's Court or High Court in a certain city, we will abide by applicable procedural laws to determine venue.)

Dispute Resolution Efforts

Before filing a formal lawsuit, we strongly encourage you to first contact us at support@pivotautomation.co.za to discuss and seek to resolve any concerns. Most user concerns can be resolved quickly and to the user's satisfaction through informal communication. We are open to consider alternative dispute resolution methods (such as mediation or arbitration) by mutual agreement, but unless otherwise agreed, formal disputes will be handled in the courts as stated above.

Attorneys' Fees

In any legal action or proceeding to enforce rights under these Terms, the prevailing party will be entitled to recover its reasonable attorneys' fees and costs, in addition to any other relief that may be granted, to the extent permitted by law.

10. Miscellaneous

Entire Agreement

These Terms, together with our Data Privacy Statement (Privacy Policy) and any additional terms or guidelines we provide for specific features (which are incorporated by reference), constitute the entire agreement between you and Pivot Automation regarding the use of Pivot Meets. They supersede all prior agreements, understandings, or arrangements (whether oral or written) regarding the Service. Any additional or different terms proposed by you (for example, in an email or a purchase order) are expressly rejected and will not be binding unless agreed to in a written amendment signed by an authorized representative of Pivot Automation.

Severability

If any provision of these Terms is held by a court of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, that provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms will continue in full force and effect. In other words, the invalid part will be severed, and the rest of the agreement will remain valid and enforceable.

No Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. No waiver by Pivot Automation of any breach of these Terms will be a further or continuing waiver of that same breach or a waiver of any other breach. To be effective, any waiver of any provision of these Terms must be made by us in a written notice to you.

Assignment

You may not assign or transfer your rights or obligations under these Terms to any third party without our prior written consent. Any attempted assignment in violation of this section will be null and void. Pivot Automation may freely assign or transfer these Terms (in whole or in part) as part of a corporate reorganization, merger, acquisition, or sale of assets, or by operation of law or otherwise. These Terms will bind and inure to the benefit of the parties, their successors, and permitted assigns.

Relationship of Parties

Nothing in these Terms shall be deemed to create an agency, partnership, joint venture, or employer-employee relationship between you and Pivot Automation. You are using the Service as an independent party and nothing in these Terms will be construed as creating a legal partnership or agency relationship.

Notices

We may send you notices or communications by email to the address associated with your account, by posting on pivotmeets.com or through your account dashboard, or through other reasonable means. You are responsible for maintaining an up-to-date email address. Official legal notices to Pivot Automation (such as breach notices or claims) should be sent to support@pivotautomation.co.za and/or to our registered business address (which can be provided upon request).

Force Majeure

Pivot Automation will not be liable for any delay or failure in performance of the Service caused by circumstances beyond our reasonable control, including but not limited to acts of God, war, terrorism, civil unrest, pandemic, labor shortages or strikes, electrical or internet outages, supply shortages, or other events of force majeure. In such cases, we will make reasonable efforts to resume Service as soon as practicable.

Headings and Interpretation

Section headings in these Terms are for convenience only and have no legal or contractual effect. Words like "including" or "for example" shall be deemed to be followed by "without limitation" in interpretations. These Terms were originally drafted in English. If they are translated into other languages, the English version will govern in the event of any inconsistency or conflict to the extent allowed by law.

Contact Information

If you have any questions or concerns about these Terms or the Service, please contact us at support@pivotautomation.co.za. We value our users and will attempt to address your inquiry promptly.

Last Updated: 24 July 2025